Ferrysoft help desk ferrysoft help desk was founded in 2004 and is a selfhosted support option featuring a webbased interface, automatic ticket alerts, and a user forum. Your service desk is one of your most direct, and usually honest, interaction points with. Selfhosted, onprem help desk made by it pros for it pros. Finding a help desk solution that fit our needs as a web hosting and it services company was a challenge. Help desk plus is simple, customizable, sharepoint hosted help desk software, that ensures your organization can handle every issue properly. It is completely web based and requires a server with php and mysql support. Get started with faveo opensource helpdesk system affordable, unlimited users, customisable. Help desk software is the common name for systems and applications used to respond to customers questions and technical inquiries. A unique cloud help desk solution that gives you the benefits of a hosted help desk without the downsides. Businesses also use help desk software to track and manage support metrics also called analytics. Help desk software helps support team track and address issues in reasonable time, but also record customer conversations, messages, transactions, and other information that could be relevant in future. You will be able to purchase additional space, or delete old attachments instead to free up some space and remain within the limit. This includes things like networking, backups and the maintenance and reliability of those backups, network and software security all of those things you dont have the time to manage. Dec 05, 2019 help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners.
Help desk software saas, cloud, hosted and open source software. Help desk software, customer service software, support ticket. Some hosted help desk solutions include advanced cti options that can integrate cloud and traditional phone systems directly into the it support platform. No need to acquire hardware and worry about maintaining it just for a help desk. Hipaa, the health insurance portability and accountability act, sets the standard for protecting sensitive patient data. Until recently, help desk software had to be installed and maintained locally onto a company s servers. Imagine a help desk, service desk, or itsm solution that you never have to upgrade, thats highly scalable, requires no servers, and takes up zero local resources. A great help desk is at the heart of great customer support. Supportpal has allowed us to easily converge our different support channels to easily support our customers, work with sales leads, and track server changes and maintenance, all from a single platform.
Full featured all the benefits of the help desk online but on your network. Your choice of deployment on cloud or selfhosted, onpremise. Assign an asset to a specific user and get a granular view to a computers hardware and software including information such as hostname, make, model, serial number, hard drive, memory, installed software, history. If, however, you favour a hosted help desk solution and wish to take advantage of a cloudbased help desk, then we invite you to consider happyfox. Apr 06, 2020 help desk plus for office 365 is available as a free, fullyfeatured 14day trial 1xsite license with an unlimited number of endusers. Real software as a service the help desk app is hosted on our cloud servers at amazons data centers in north virginia and california, 24x7 monitoring, everyday backups, right next to reddit and instagram. There werent many options when it came to looking at onpremise help desk software that had the level of features that we needed, but deskpro was top of our list. Our business email server, team chat, online help desk and web analytics software will help your business succeed. Were one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it. Jan 28, 2016 not only are many companies using cloud help desk solutions, many are choosing cloud telephone systems, as well.
This puts all the tools a support agent needs together in one simple interface. For small and large companies alike, choosing the right software solution is the key to providing outstanding customer service and support. We built our cloud service from the ground up to avoid those issues with remarkable results. It makes my work too easier, good going faveo helpdesk team. When reached, your help desk will continue to run normally, no data will be lost or deleted. What are the deployment options for help desk and ticketing software. Thanks to our high performance swiftservers, thats not something you have to worry about. Gritware help desk software this self hosted product features automated ticket assignments, email alerts, asset management, and pc inventory. Help desk software and customer support software help desk. If you are looking for a help desk application to set up a help desk system then you are in the right place. Full control runs on your network, so youre not dependent on slow or unreliable isps. Faveo helpdesk is intuitive, its easy to customize to make it fit in your companys branding and the outofthebox functionality it develops is really unparalleled. The spiceworks it help desk is purposebuilt for it pros, we have just what you need to run a better internal it help desk and a better business.
The last thing you have time to deal with is slow hosting for the software you use to support your customers. After purchasing the license, companies install the software on their own servers and take care of its further maintenance. Help desk software saas, cloud, hosted and open source. Cloud hosted service desk software advice on whether you. Zendesk is the leading cloudbased help desk software built for better customer. Help desk software is the heartbeat of a wellrun help desk and is a vital consideration for business owners.
Brown university made its support for students and faculty more customerfocused by switching from a legacy help desk to deskpro. In fact, its one of a companys top priorities whether that company is a small to. Hosted help desk software eliminates an organization s need to buy and manage servers internally as well as hire staff to manage and update the software. Sysaid an awardwinning cloud it service management itsm solution trusted by over 10,000 sysaid customers. An onpremise help desk is licensed proprietary software which is owned and hosted by the company. Any company that deals with health information has to comply with the standard. Hosted help desk software like zendesk allows businesses to easily provide reliable customer support. Help desk software enables support agents to track, prioritize, and solve customer support tickets. Select the best help desk tool from this exclusive list and quickly resolve your customer issues. A good helpdesk app will increase the productivity and effectiveness even of a small support team.
With web help desk you can automate the process of asset discovery, tracking, and reporting of your hardware and software assets. Apr 16, 2020 an comprehensive list of the top open source free help desk software systems with features, comparison and popular faqs. Totally free no catch, no restrictions, no user limit. Customer support software for organizations serious about data control. Start tackling tickets in minutes with free help desk software on your server or in the cloud. Freescout is the super lightweight free open source help desk and shared inbox written in php7 laravel 5. Using our online, hosted help desk means you can focus on your business while we focus on all of the stuff behind the scenes. Modernize your company with hosted help desk solutions. Help desk premier is easytouse it support software that can be installed on your network in minutes well even do it for you or it can be hosted on our servers. The help desk is cross platform compatible and can be used on almost any os. Help desk and support software can be purchased as a subscription service that is hosted in the cloud and maintained by a thirdparty or as a self hosted onpremise deployment that requires manual maintenance.
We are confident you will enjoy our help desk support software. Finding the right help desk software can be a challenge. Free, interactive tool to quickly narrow your choices and contact multiple vendors. For example, help desk software such as cayzu, freshdesk, happyfox. Easy installation with the ova file, all you need to do is have a supported hypervisor. Real software as a service the help desk app is hosted on our cloud servers at amazons data centers in north virginia and california, 24x7 monitoring. Zendesk is webbased, so there is no software to download or updates to install, and support agents also called operators can access ticket data and solve tickets from anywhere at anytime. It is a soft limit designed as a safeguard to ensure fair use of system resources. Hosted help desk solution hosted help desk the a2 way. A surprisingly simple, userfriendly and free help desk software with integrated knowledgebase. Help desk software lisa started a small business firm in new york in 2008 that sells paper products to b2b and b2c companies in the city and nearby areas.
Hosted, private cloud and open source customer support helpdesk. Deskpro helpdesk software cloud or selfhosted, onpremise. Cloud hosted service desk software advice on whether you should use online solutions category. For most users, cloudbased itsm software is the best choice. Eric van tol director of engineering and support, atlantech. Happyfox is built on the same technology as helpdesk pilot, but delivered as a hosted solution, with a variety of monthly subscription plans. Freshservice is an online it helpdesk with a fresh twist. Supportpal smart selfhosted, onpremise help desk software. Your choice of deployment on cloud or self hosted, onpremise. Deskero is a cloudbased help desk and ticketing system for businesses of all sizes. Zendesk help desk software choose the best helpdesk software. Connectwise control is a help desk and customer support solution. Help users help themselves with a fullyintegrated knowledgebase software and 247 self service portal, customized to fit each of your brands. Were one of the only help desk software services that give you the choice between keeping your data on your own servers or storing it in our cloud.